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Jiffy Client Installation

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Troubleshooting Guide
Jiffy Client Installation

Last Updated: Oct 5, 2021

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Facing the error "JiffyURL is not valid" while installing Jiffy Client. Image description

Provide the Jiffy Server URL without a '/ ' at the end. In the above example, it should be trainees.training.jiffy.ai.

After installing Jiffy Client, I am unable to enter the Jiffy server domain URL because Reboot screen appears.

You can provide the domain and license details by modifying the Jiffy settings following the steps mentioned here.

I upgraded the Client. When I start the Bot I am getting the error as "Connection to Jiffy Server failed". Image description

This error occurs when Jiffy Server you are connecting to is down or Jiffy services are not running, or some firewall/antivirus is blocking Jiffy services.

  1. Check if Jiffy server is up: Navigate to the Jiffy server URL you are connecting to in the browser to ensure that the instance is up and running.
  2. Jiffy Services: Navigate to Task manager --> Services and check if the services highlighted below are running. If not, start them and start the Bot.
    Image description
  3. Firewalls/Antivirus: If the issue persists after starting Jiffy Services, check if there is any Firewall that is active.
    Navigate to Windows Security -->Firewall and Network protection and check if the Firewall is toggled Off. If not, toggle it Off. Image description
    In addition to Firewalls, check if there is any Antivirus enabled on the machine. Check for other antivirus software installed on the machine and de-activate the same. Image description
    Restart the Bot.

I am trying to install Jiffy Client. I do have admin rights but when I run the diagnostic test, I get that it failed for Permissions for Admin and Connectors. Image description Image description

This occurs when Jiffy Client installer and Diagnostic Report is not run as an Administrator.

  1. Extract the contents from the JiffyInstaller zipped file.
  2. Run both - JiffyInstaller and Diagnostics Tool as an Administrator. Right-click on respective files and select Run as administrator.
    3. Image description
    If not using Connectors, you can ignore the Failed Status for Connectors.
    In case you would be using Connectors, install the required packages. Click here to know more.

I get “Requested machine is not registered with Jiffy” message when I start the Bot, as in the following screenshot. Image description

Register your machine and restart the Bot.

I am unable to start the Execution bots from Jiffy Bot Console. Image description

If the execution bot is not starting, there may be an additional security warning message that must be clicked on the remote machine. Click here to refer the steps for starting the Execution bot in such scenarios.

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