This issue is because of few registry entries in the RDP might be missing.

1. You can check if values are present in ‘HKEY_CURRENT_USER\SOFTWARE\Microsoft\Terminal Server Client’ and HKEY_CURRENT_USER\SOFTWARE\Microsoft\Terminal Server Client\LocalDevices’ key in registry.
2. If the values are not present, run ‘’ C:\Jiffy\client-side\Automation\UIAutomation\ChromeExtension\AddRegistry_TSClient.exe” as Admin and restart the RDP.
3. If folder is not accessible, then run below exe as admin in that rdp and restart. Download the AddRegistry_TSClient.exe from here.